How To Cancel Prodigy Membership [3 Methods]

E-learning has become increasingly popular, yet it remains primarily an alternative to traditional education, especially in specific circumstances. Many parents, like yourself, invested in Prodigy memberships for their children during the COVID-19 pandemic, hoping it would be a long-term educational solution.

However, as the world returns to normalcy, some have realized that the expected benefits were not fully realized, leading them to consider canceling their Prodigy memberships.

Prodigy Membership is a subscription service offered by Prodigy, an educational platform known for its engaging math games and resources. Many parents subscribe, expecting their children to gain unique knowledge not typically available in conventional schools.

However, concerns about children’s growing addiction to screens and the lack of noticeable academic improvements have prompted some to reconsider the value of the membership.

If you’re looking to cancel your Prodigy membership and save money, there are several ways to do so. Before proceeding, it’s crucial to understand Prodigy’s cancellation terms and policies.

Below, you’ll find a detailed explanation to assist you. Additionally, if you’re dissatisfied with Prodigy and seek alternatives, we’ve listed some of the best options available.

Can I Cancel My Prodigy Membership Anytime?

Yes, you can cancel your Prodigy membership at any time. However, to avoid unexpected charges, it’s essential to understand the company’s cancellation terms and policies:

1. When you submit a cancellation request, Prodigy will close your account as soon as possible. If you cancel before the renewal date, you won’t be charged for another subscription period.
2. Your account access will continue for the duration you’ve already paid. Once canceled, you won’t be charged any additional fees after the current subscription period ends.
3. If you cancel after Prodigy has started providing services, you must pay for the services already rendered, calculated based on the contract rate. Additionally, you may owe the lesser of $50 or 10% of the price for services not yet rendered.
4. Refunds owed to you will be processed within 10 days of your cancellation request.
5. You’ll receive a full refund for fees paid in the most recent term. Refunds will be issued to the original payment method.
6. Without submitting a refund request through support channels, no refund will be issued.
7. Refunds are not granted if requested after the first 15 days of a monthly term or 30 days of an annual term. Prodigy will not prorate fees.

How to Cancel Prodigy Membership

To cancel your Prodigy membership, you need to follow the correct procedures to avoid further charges. Whether for Prodigy Math or Prodigy English, you can cancel from your parent account by following these steps.

How to Cancel Prodigy Membership on Desktop

Canceling through your parent account on the Prodigy website involves the following steps:

Access Your Parent Account

1. Visit the Prodigy Parent Portal: Open your web browser and navigate to Prodigy’s official website. Access your parent account to manage subscriptions.
2. Log In: Enter your email associated with the parent account. Your own credentials are required, not your child’s.
3. Forgot Password?: If needed, click “Forgot Password?” to reset it and regain access.

Navigate to the Membership Section

1. Find the Memberships Button: After logging in, look for the Memberships button, usually in the top-right corner. On mobile, tap the yellow Prodigy icon.
2. Access Membership Details: Click the Memberships button to view your subscription options.

Locate the Membership You Want to Cancel

1. Identify Your Membership: Ensure you select the correct membership, whether Prodigy Math or Prodigy English.
2. Select Manage: Click Manage next to the membership you wish to cancel.

Proceed to Cancel Your Membership

1. Click on Cancel: Within the Manage section, find the cancel option.
2. Review Cancellation Information: Review the information presented about the cancellation process.

Confirm Your Cancellation

1. Confirm Your Decision: You’ll be prompted to confirm your decision.
2. Feedback Opportunity: Optionally provide feedback on why you are canceling.
3. Final Confirmation: Click to finalize the cancellation and receive confirmation.

How to Cancel Prodigy Membership via Mobile App

You can also cancel your Prodigy membership through the mobile app. Below are separate instructions for Android and iPhone users.

Android

1. Log in to Your Prodigy Parent Account: Open the Prodigy app and log into your parent account.
2. Select ‘Account’: Tap ‘Account’ at the bottom of the screen.
3. Tap ‘Family Settings’: Scroll and select ‘Family Settings.’
4. Scroll Down and Select ‘Close Account’: Tap to start the account closure process.
5. Follow On-Screen Instructions: Confirm your decision and follow additional instructions.

Apple

1. Open the Settings App: Access the app on your device.
2. Tap on Your Apple ID Profile: Log in if necessary.
3. Select ‘Subscriptions’: Find your Prodigy subscription.
4. Cancel the Subscription: Tap to cancel and confirm your action.
5. Verify the Cancellation: Ensure the subscription shows an expiration date.

How to Cancel Prodigy Membership from Teacher’s Account

Teachers can also cancel Prodigy memberships through a straightforward process.

Log In to Your Teacher Account

1. Visit the Prodigy Website: Use your web browser to access the site.
2. Access the Teacher Login: Click the login button and enter your credentials.

Navigate to the Memberships Section

1. Find Your Profile: Click your name for a dropdown menu.
2. Select Memberships: Manage your subscription details from this section.

Locate the Membership You Want to Cancel

1. Identify Your Membership: Select the correct membership to cancel.
2. Select Cancel Membership: Follow the prompts to cancel.

Confirm Your Cancellation

1. Follow On-Screen Prompts: Read and confirm cancellation details.
2. Finalize Cancellation: Click the final confirmation button.

Mobile

Teachers can cancel memberships via the mobile app as well. Follow these steps for an efficient process.

Log In to Your Teacher Account

1. Open the Prodigy App: Launch the app on your device.
2. Access the Teacher Login: Log in with your credentials.

Access the Menu

1. Open the Menu: Tap the “hamburger menu” icon.
2. Navigate to Memberships: Select your email and choose memberships.

Find the Membership You Want to Cancel

1. Identify Your Membership: Choose the appropriate subscription.
2. Select Cancel Membership: Proceed with cancellation.

Confirm Your Cancellation

1. Follow On-Screen Prompts: Review details and confirm.
2. Finalize Cancellation: Complete the cancellation process.

Alternatives to Prodigy Membership

Consider these alternatives to Prodigy for diverse learning experiences:

1. Khan Academy
   • Free resource covering various subjects.
   • Interactive exercises and personalized learning dashboards.
2. IXL
   • Subscription-based platform for personalized learning.
   • Adaptive technology and detailed progress reports.
3. Zearn
   • Math-focused program for elementary students.
   • Engaging lessons and digital practice tools.
4. Mathletics
   • Combines math activities with real-time feedback.
   • Offers interactive lessons and competitive games.

Conclusion

At ViralFam, we strive to provide guides that help you navigate the cancellation of subscriptions and memberships you no longer need. Remember, canceling services directly through the provider is the most effective way to avoid further charges.

Frequently Asked Questions

Is Prodigy Membership Worth It?

Memberships can enhance engagement and enthusiasm for learning, but it’s essential to assess the value they bring to your child’s education.

How Do You Delete a Prodigy Account?

To delete an account, a parent or teacher must initiate the request. Contact Prodigy Support with the registered email.

How Much Is Prodigy Membership Monthly?

Prodigy offers different membership levels: Level Up at $6.25 monthly and Ultimate at $8.33 monthly.