The COVID phase highlighted the unpredictability of life, teaching us not to take anything for granted, a lesson that remains relevant in the post-COVID world. During the pandemic, many turned to apps for convenience, including GoHenry, to engage children.
If you subscribed to GoHenry during this time to keep your child occupied and are now considering canceling it to avoid unnecessary charges, it’s a sensible decision.
GoHenry is a fintech company that offers a prepaid debit card and app focused on financial education for children and teens. The platform aims to impart money management skills in a controlled environment, giving parents oversight over their children’s spending.
While the intention is educational, some parents find that children may end up more engaged in the app’s gaming aspects, which can be highly addictive. If you’re ready to part ways with GoHenry, let’s explore the methods to cancel your account and consider some alternatives.
Can I Cancel A GoHenry Account Anytime?
- Yes, you can cancel your GoHenry account at any time. However, understanding the terms and policies will help you avoid any unexpected outcomes.
- Once you decide to close your account, you have a three-day window to reactivate it if you change your mind. After this period, reactivation isn’t possible, and you’d need to start a new account.
- Upon requesting cancellation, expect a refund of your remaining balance within 7-10 working days if done through methods other than the app. This considers any outstanding purchases made with the GoHenry cards.
- If you cancel via the GoHenry app, the refund process takes five working days, and the team will contact you if there are any issues.
- Refunds will be processed to the card used for loading the account. For bank transfer or Standing Order payments, refunds will use your recorded bank details.
- Any accrued fees will be deducted before the transfer if the account is closed, withdrawn, or transferred out. If funds are insufficient, GoHenry might sell assets to cover fees.
- Canceling your GoHenry account means you should also cancel your child’s JISA account. You have a 14-day window from the first contribution to change your mind. To cancel, contact GoHenry’s service team.
- Ongoing transactions will continue normally, but a decline in the JISA Account value means you might receive less than invested.
- You can withdraw or transfer investments upon cancellation, but GoHenry isn’t liable for losses after the sale. Post the 14-day period, options are limited to holding the JISA or transferring to another provider.
- GoHenry will terminate your JISA Account promptly after receiving your termination notice, but fees apply until all transactions complete.
How To Cancel A GoHenry Account?
Canceling a GoHenry account requires careful handling of funds as your prepaid card and services will deactivate post-cancellation. The following methods are straightforward and efficient for canceling your account.
How To Cancel A GoHenry Account via App?
- Log in to your GoHenry parent account
- Open the GoHenry app on your device.
- Log in using your registered email and password. Ensure you use the parent account, not the child’s login.
- Select ‘Account’ at the bottom of the screen
- Navigate to the ‘Account’ option at the screen’s bottom, usually marked by a gear icon.
- Tap ‘Family Settings’
- In this section, find and tap on ‘Family Settings’ to manage your family’s GoHenry setup.
- Scroll down and select ‘Close account’
- Find the ‘Close account’ option in ‘Family Settings’ and tap it to initiate closure.
- Follow the on-screen instructions
- Confirm your decision through the prompts, ensuring you handle any pending transactions or remaining funds.
How To Cancel A GoHenry Account Via Phone?
- Call GoHenry Customer Service
- Dial (877) 372-6466 for member services and cancellations.
- Timing
- Call between 9 am and 5 pm EST, seven days a week, to avoid long waits.
- Talk to a Representative
- Navigate the automated menu and speak clearly to cancel your account.
- Provide Account Information
- Have your account number and personal details ready for verification.
- Request Cancellation
- Clearly state your request and inquire about any terms, conditions, or remaining funds.
- Confirm Cancellation and Documentation
- Request written confirmation of the cancellation, including the effective date and any refund details.
How To Cancel A GoHenry Account via Website?
- Log in to Your GoHenry Parent Account
- Visit the GoHenry website and log in as the parent.
- Access the ‘Account’ Section
- Navigate to ‘Account’ in the settings menu.
- Go to ‘Family Settings’
- Find and click ‘Family Settings’ to manage linked accounts.
- Scroll Down to ‘Close Account’
- Click ‘Close Account’ to start the cancellation process.
- Follow the On-Screen Instructions
- Carefully follow the prompts to ensure proper cancellation.
- Confirm Cancellation
- Request and save the email confirmation of account closure.
How To Cancel A GoHenry Account via Email?
- Draft Your Cancellation Email
- Use a clear subject line like “Request for Account Cancellation” and include account details in the body.
- Mention Reason for Cancellation
- Briefly state your reason for clearer processing.
- Request Confirmation of Cancellation
- Ask for written confirmation with the effective cancellation date and refund details.
- Send the Email
- Send to help@gohenrycard.com, attaching any required documents.
- Follow Up
- Ensure confirmation receipt and monitor your bank statements for no additional charges.
Alternatives To GoHenry Account
If you’re seeking GoHenry alternatives, several platforms offer similar features, such as parental controls and educational tools.
- Greenlight
- Offers parental controls, real-time notifications, and savings goals with investment options.
- FamZoo
- Utilizes virtual debit cards and a family bank model for financial education.
- Chime for Kids
- Provides a fee-free banking experience with savings tools and parental transfers.
Conclusion
Numerous apps claim to offer educational models for kids, but only a few genuinely succeed in delivering meaningful e-learning experiences. Often, these apps integrate gameplay, leading to addiction, causing parents to renew subscriptions in hopes of educational benefits.
Frequently Asked Questions
How Do I Cancel A Direct Debit On GoHenry?
To cancel a standing order, contact your bank, as GoHenry cannot cancel it from their end. You may also cancel it via your online banking portal if set up there.
How Do I Delete A Card On GoHenry?
On the website:
- Select ‘Topping up’ from the menu, choose an amount, and add a new debit card. Then, you can delete the old card.
How To Transfer Money From GoHenry To A Normal Bank Account?
If unable to withdraw funds from an ATM, GoHenry might transfer funds back to the source account. Email help@gohenrycard.com with the transfer amount and bank details to request this service.
