Moving out of a property involves various tasks like notifying utility providers, giving advance notice to the council, and understanding the notice period needed to avoid cancellation charges.
If you’re planning to move or change your utility providers and need to cancel services with Con Edison, you’ve come to the right place. This guide offers simple, effective methods to inform Con Edison that you no longer require their services.
Con Edison ranks as one of the largest utility providers in New York, frequently making headlines for its high prices compared to other services, leading to frequent cancellations.
If pricing isn’t your reason for cancellation, check if Con Edison serves your new area to save the hassle of registering with a new provider, paying deposits, and settling in. Understanding the main considerations when canceling your Con Edison services can help you avoid unexpected complications and charges.
Can I Cancel Con Edison Service Anytime?
Yes, you can cancel your Con Edison service anytime, but understanding their policies and other important conditions is crucial.
- If you’ve listed your landlord or estate agent as an authorized representative on your account, they can cancel the service on your behalf. You’ll need to legally authorize them if you’re unavailable; otherwise, it’s best to handle cancellations yourself.
- Utility companies, including Con Edison, typically require notice before canceling services. Ensure you provide adequate notice—usually a few days to a week—to facilitate a smooth cancellation.
- Choose a cancellation date that fits your schedule to avoid being without utilities before fully vacating the property or switching providers.
- Ensure all bills are paid before canceling to avoid delays or collection issues, as unpaid bills can decline your cancellation request.
- The final bill remains your responsibility, with any unpaid charges till the cancellation date sent to you, not the landlord or agent.
- Security deposits will be refunded directly after your account is settled following successful service cancellation.
- Provide a forwarding address for the final bill or refunds, especially if moving to a new location.
- Communicate with your landlord or new tenant about utility transfer after moving out to avoid service overlap and charges for usage beyond your occupancy.
- Return any rented or leased equipment to Con Edison, like a smart meter or router, to avoid charges or penalties. Check with customer support for any additional fees related to equipment return.
How To Cancel Con Edison Service?
Canceling your Con Edison service can be done online, over the phone, via email, or by mail. Each method is explained in detail to ensure a smooth cancellation process.
How To Cancel Con Edison Service Online?
Canceling online is the most convenient method offered by Con Edison.
- Log into Your Con Edison Account
- Visit the official Con Edison website.
- Log in with your username and password, or create an account if you haven’t yet by providing your account details from your bills.
- Navigate to “Stop Service”
- Once logged in, go to the managed services section.
- Click on the “Stop Service” option to initiate the cancellation process.
- Provide Cancellation Details
- Enter details such as your current address, desired cancellation date, contact information, and forwarding address for the final bill.
- Confirm the Cancellation
- Review all the details for accuracy, then confirm and submit your request. A confirmation number will be provided for future reference.
- Receive Final Bill
- Your final bill will be sent to the forwarding address provided, detailing any charges up to the cancellation date.
How To Cancel Con Edison Service Over the Phone?
Canceling over the phone offers direct communication with a representative.
- Call Con Edison Customer Service
- Dial 1-800-752-6633, available 24/7, and follow prompts to connect with a representative.
- Provide Account Information
- Share your account number, name, and service address with the representative.
- Specify the Cancellation Date
- Clearly state the desired cancellation date, allowing enough time for final usage accounting.
- Give Forwarding Address
- Provide a forwarding address for your final bill and future communications, especially important if changing locations.
- Confirm Cancellation
- The representative will confirm your request and provide a confirmation number for future reference.
- Final Bill
- After service ends, you will receive a final bill. Ensure any outstanding balance is paid to close your account.
How To Cancel Con Edison Service via Email?
Canceling via email allows you to provide detailed written information and keep a digital record.
- Gather Necessary Information
- Include your account number, full name, service address, cancellation date, forwarding address, and contact information.
- Draft the Cancellation Email
- Compose a clear, concise email with all required details, using the subject line “Request to Cancel Con Edison Service [Your Account Number]”.
- Send the Email to Con Edison
- Email your cancellation request to customerservice@coned.com.
- Wait for Confirmation
- Con Edison will acknowledge your request via email. Follow up by phone if you don’t receive confirmation within 2-3 business days.
- Receive the Final Bill
- After services are canceled, a final bill will be sent to your forwarding address.
How To Cancel Con Edison Service via Mail?
Canceling via mail is an option if planned well in advance.
- Write a Letter
- Include your full name, account number, service address, desired end date, forwarding address, and contact information.
- Send the Letter
- Address it to Con Edison, P.O. Box 138, New York, NY 10276-0138.
- Wait for Confirmation
- Confirmation will be sent via email or mail. Follow up if not received within a few days.
- Final Bill
- After cancellation, a final bill will be sent to the forwarding address provided.
Alternatives To Con Edison Services
If you’re considering switching utility providers, several alternatives participate in energy deregulation, allowing customers to choose alternative energy suppliers.
- National Grid:Offers natural gas and electricity services with a focus on energy infrastructure and efficiency.
- PSEG Long Island:Manages electric service for Long Island, providing reliable power distribution and energy efficiency programs.
- NYPA (New York Power Authority):Supplies affordable electricity, primarily through hydropower and renewable energy, focusing on government and large-scale consumers.
- Direct Energy:Offers electricity and natural gas with flexible pricing plans, including renewable energy options.
- Green Mountain Energy:Specializes in 100% renewable energy solutions from wind and solar power.
Conclusion
Before selecting your next utility provider, consult neighbors using the same vendor to gauge performance and efficiency in your region. Inquire about response times for urgent situations, like power failures or equipment malfunctions. Choose wisely, considering any deposit requirements and potential impacts on your credit card before canceling.
Frequently Asked Questions
Why Is Con Edison Asking For A Deposit?
Existing customers may need to pay a security deposit if their account becomes delinquent, they file for bankruptcy, or if there is meter tampering. Contact Con Edison’s customer support for more details.
Is Con Edison Only In New York?
Founded in 1823 as the New York Gas Light Company, Con Edison provides electric, gas, and steam services to 10 million people in New York City and Westchester County.
Why Is My Con Edison Bill So High In NYC?
Energy bills can be affected by supply price fluctuations due to weather, demand, and market trends. Utility providers purchase energy in the competitive wholesale market, passing costs to consumers without profit.
