If you’re looking to cancel your Cox Internet service, you might be wondering where to start. Whether you’re switching providers, moving, or simply no longer need the service, knowing the right steps can save you time and hassle.
This guide will walk you through the process of canceling your Cox Internet subscription, explaining what to expect and how to ensure everything is handled smoothly.
Can I Cancel Cox Internet Anytime?
Yes, you can cancel Cox Internet at any time. However, it’s essential to review the following points before finalizing your decision:
- If you’re in a 12-month or 24-month contract and wish to cancel early, you’ll incur an early termination fee (ETF).
- Cox charges a $120 ETF for one-year contracts and a $240 ETF for two-year contracts. The ETF decreases by $10 for each remaining month on your contract. For example, canceling six months early will result in a $60 fee, and canceling one month early will incur a $10 fee, meaning the longer you wait, the lower the fee.
- If you’re not under contract, Cox will prorate your bill based on your cancellation date.
- For those using multiple Cox services, like Internet and cable TV, you can opt to cancel just one service and retain the other.
- Ensure any outstanding balance is settled before canceling your Cox service. Request the remaining balance amount, due date, and payment instructions, and complete the transaction.
- Contact customer service to find out if you need to return any equipment to Cox. You can return equipment at a Cox store or via mail. If mailing, request a prepaid box or mailing label to avoid shipping costs.
How To Cancel Cox Internet?
Canceling your Cox Internet service can be straightforward, and several methods are available to suit your preference. Below, we detail each method with simple steps to ensure you can cancel your service easily and correctly.
How To Cancel Cox Internet Via Phone Call?
Canceling via phone call is convenient and allows for a direct conversation. Cox’s Customer Retention team operates Monday through Friday, 8 AM to 9 PM, and Saturday, 9 AM to 6 PM ET. Ensure you have all necessary information ready, such as your subscription ID and the name on the account.
- Call Cox Internet at 1-888-952-3278 or 800-234-3993 from your registered phone number.
- Enter your 10-digit billing phone number when prompted by the automated service.
- Select the menu option to speak with a representative.
- Clearly state your intention to cancel your Cox internet services once connected.
- Have all subscription details or account information at hand and provide them as required.
- If using other Cox services, specify which services you want to keep.
- Discuss the termination fee, if applicable, and how to pay it.
- Inquire about the equipment return process and when any deposit held will be released.
- Before ending the call, confirm with the representative that your cancellation request has been processed and request a confirmation message for future reference.
How To Cancel Cox Internet In Person?
Canceling in person saves the hassle of phone calls and allows you to return rented equipment directly. Here’s how to proceed if you prefer visiting a store:
- Visit the official Cox website to find a local store near you.
- Write a detailed letter explicitly stating your intention to cancel, with “Cancel Internet services” as the subject line.
- Include reasons for cancellation and essential details like your name, billing address, and subscription information.
- Submit the letter to the admin, floor manager, or front desk staff.
- Check your email for correspondence in the following days and follow outlined steps.
- Ask the staff about service discontinuation, cancellation fees, any outstanding balance, and how to settle them.
- Request an acknowledgment receipt for your cancellation request.
How To Cancel Cox Internet Via Email?
Canceling via email is quick and straightforward. Follow these steps to execute this method effectively:
- Draft an email from your registered email ID with “Cancel Internet” as the subject.
- Clearly mention your cancellation request, including a simple reason and details like your name, billing address, and subscription information.
- If using bundled services, specify which services you wish to retain.
- Request a receipt confirmation and send the email to cox.help@cox.com.
- After disconnection, Cox will email further instructions, such as saving or migrating your email to a new provider.
- Notify your contacts of your new email address and check the email termination date.
- Export contacts from your Cox email to your new account using a common email app like Outlook.
How To Return Cox Internet Equipment After Canceling?
Returning equipment promptly ensures your deposit is released. Follow these steps to return Cox equipment:
- The easiest way is to return equipment to a Cox store. Use Cox’s retail store locator on their website or search “Cox Store” in Google or Apple Maps.
- Alternatively, return equipment by mail for free. After receiving a prepaid mailer from Cox, drop the package at any UPS Store.
- Locate a UPS Store using their website tool.
- If you didn’t request a prepaid mailer, contact Cox via live chat, phone, or store visit to get one.
- Regardless of the method, ensure you obtain a receipt for your equipment return.
Alternatives To Cox Internet
If you need to switch from Cox Internet, several alternatives offer comparable or superior service options. Availability depends on your location, but here are some common choices:
- Xfinity (by Comcast)
- Overview: Offers a variety of internet speeds and packages, from basic to high-speed gigabit plans.
- Key Features: Competitive pricing, fast speeds, bundling with TV and phone, access to WiFi hotspots.
- Availability: Widely available across the U.S.
- Price Range: $30-$299/month, depending on speed and plan.
- AT&T Internet
- Overview: Provides fiber-optic and DSL services, with high-speed options on AT&T Fiber.
- Key Features: Fiber speeds up to 5 Gbps, no data caps on fiber plans, bundling with TV and phone.
- Availability: Fiber limited to certain areas, DSL widely available.
- Price Range: $55-$180/month for fiber; $55+ for DSL.
- Spectrum
- Overview: Offers cable internet with no data caps and straightforward pricing.
- Key Features: No contracts, unlimited data, high-speed options, free equipment.
- Availability: Widely available across the U.S.
- Price Range: $49.99-$89.99/month, depending on speed and promotions.
Conclusion
Living without internet access is unimaginable today, making it crucial to choose the right service. Evaluate compatibility in your area, pricing, bundling options, and additional features like OTT subscriptions. Before finalizing, consult your neighbors about their internet experiences to identify any issues like speed fluctuations. Internet service quality varies by region, so a quick survey can provide valuable insights.
Frequently Asked Questions
Can I Cancel Cox Internet Within 30 days?
Yes, canceling within the first 30 days incurs no early termination fee (ETF). Contact the Cox Customer Care team via the number on your bill. After 30 days, ETFs apply if the service is canceled before the agreement’s end.
How Long Can I Go Without Paying My Cox Bill?
Amounts unpaid after 18 days from the invoice date are past due. A 1.5% monthly late payment charge applies to unpaid balances if not settled by the due date.
Is Cox Deposit Refundable?
If no balance remains, Cox will refund your deposit per their standard practices, which may include a paper check or electronic fund transfer.
