In today’s digital age, there are numerous apps designed to assist with managing finances through budgeting, saving, and investing. One of these is Albert, a personal finance app promising to help users manage their money more efficiently.
However, if you’ve decided that Albert is not the right fit for you and wish to cancel your account, this detailed guide will walk you through the process.
Albert offers services that include budgeting assistance, savings, investments, and access to financial advice from human experts. Despite these features, some users may feel that the app doesn’t meet their needs or that the AI-generated notifications are not beneficial.
If you find yourself in this situation, canceling your Albert account is a straightforward process, though it comes with certain considerations and steps.
Can I Cancel Albert’s Account Anytime?
Yes, you can cancel your Albert account anytime, but there are important points to remember:
- Permanent Cancellation: Once canceled, you cannot create a new account with the same email address.
- Refund Policy: If you cancel after the first month of Albert Genius, you will receive a prorated refund. However, there are no refunds for monthly Genius fees.
- Account Balance: Before canceling, ensure all Albert accounts have a $0 balance. Withdraw funds from Albert Cash, Savings, and investments, and sell any investments.
- Outstanding Balances: Repay any outstanding Instant balances before initiating cancellation.
- Reactivation: Your login details remain active post-cancellation, allowing reactivation by logging in and reactivating Genius.
- Overdrafts: If an outstanding Instant overdraft exists, funds can still be deposited to return the negative balance to $0.
- Account Closure: Canceling permanently closes all Albert accounts, and pending or future deposits will be returned, taking a few days to process.
How To Cancel Albert’s Account?
Canceling your Albert account is a simple process that can be done through various methods. Whether you’ve found another app or no longer need Albert’s services, you can ensure your information is no longer stored on the platform by following these steps.
How To Cancel Your Albert Account From The App?
To cancel your Albert account using the app, follow these steps:
Open the Albert App and Go to the Profile Tab: Launch the app and navigate to the Profile Tab by tapping the profile icon on the bottom right.
Tap the Menu Icon in the Top Left: Access your profile settings and tap the Menu Icon in the top left corner to open a side menu.
Select “Help Center”: Scroll down and tap on Help Center for options related to account management and deactivation.
Choose “Deactivate or Close My Accounts”: In the Help Center, find and select “Deactivate or Close My Accounts” to complete the cancellation.
How To Cancel Albert’s Account By Phone?
Canceling by phone provides a personal touch, allowing direct communication with a representative. Here’s how:
Call Albert’s Customer Service: Dial (844) 891-9309 to speak with customer service.
Timing: Call seven days a week between 9 am and 5 pm EST. Avoid peak hours to minimize wait times.
Talk to a Representative: Navigate the automated menu, select account management or cancellations, and speak clearly to the representative about your cancellation.
Provide Account Information: Prepare your account number, personal information, and verification details for a smooth process.
Verification Process: Answer security questions to verify your identity.
Request Cancellation: Clearly state your intention to cancel and inquire about any terms or fees.
Confirm Cancellation and Documentation: Request a confirmation of cancellation, including the effective date and any further actions needed. Obtain written confirmation via email or postal mail as proof.
How To Cancel A GoHenry Account via Email?
Canceling via email ensures a documented request. Follow these steps:
Draft Your Cancellation Email: Use a clear subject line such as “Request for Account Cancellation.” Start with a polite salutation and include essential account information and your reason for cancellation.
Request Confirmation of Cancellation: Ask for written confirmation, including the effective date and details on refunds or remaining balances.
Send the Email: Address it to support@albert.com and attach any required documents for verification.
Follow Up: If you don’t receive confirmation promptly, follow up to ensure the request is processed.
Monitor Your Bank Account: Check statements to confirm no further payments are processed.
Document Everything: Save copies of your email and any confirmation emails for future reference.
How Do Albert Subscription Charges Appear On A Credit Card Statement?
Albert’s subscription services may appear on your credit card statement under several descriptions, generally including the company’s name and terms related to recurring payments, such as:
- ALBERT TECH SVCS
- ALBERT.COM
- ALBERT INC
- ALBERT FINTECH
- ALBERT APP PAYMENTS
Alternatives To Albert’s Account
If you’re seeking alternatives to Albert, consider these options:
- Chime: Offers features like automatic savings, fee-free banking, and early direct deposit.
- Mint: Provides robust budgeting tools, bill tracking, and a free credit score.
- Digit: Focuses on automatic savings and goal-based savings with a low monthly fee.
Conclusion
Managing finances effectively is crucial, and while apps like Albert can be helpful, they may not suit everyone’s needs. Evaluating your spending habits and financial goals can guide you in choosing the right tool. If notifications and features become more of a nuisance than a help, consider exploring alternatives that better align with your financial objectives.
Frequently Asked Questions
How Do I Unlink Albert From My Bank Account?
To unlink, go to the “Profile” tab, tap “Linked accounts,” select the institution, and tap “Delete.”
What Happens If I Don’t Pay Albert Back?
Failure to pay may result in suspension or closure of your Albert Genius account. If paying annually, an unsuccessful charge may convert your payment to monthly.
Will I Get My Money Back If I Cancel Albert?
A prorated refund is available if you deactivate after the first month, with no refunds for monthly Genius fees.
