DEFY Trampoline Memberships offer an exhilarating opportunity for those who love adventure and extreme sports. This isn’t just an ordinary trampoline park; it’s a thrilling experience designed for thrill-seekers who want to push their limits.
Whether you’re looking to perfect your flips, enjoy quality time with friends, or simply want the thrill of bouncing around, DEFY provides the electrifying space to do so.
However, if you find that the excitement no longer aligns with your interests or lifestyle, you may wish to end your membership. This can be easily done by following a few basic steps.
You can download the cancellation form from their website, fill it out, and request the termination of your membership. Ensuring the form is filled out completely will prevent any delays in processing your request.
Alternatively, you can reach out directly to DEFY’s customer service. They are ready to assist with any queries and guide you through the cancellation process. Whether you have questions about your membership terms or need help with the cancellation form, the support team is available to provide the necessary information and assistance.
DEFY Membership Details: What You Need to Know
DEFY offers a range of membership options to suit different preferences and needs. There are three distinct membership plans, each designed to fit various lifestyles and frequency of park visits. Each level offers exclusive benefits to enhance your experience at DEFY.
- Basic Membership: This is ideal for those who want to explore the trampoline park without a long-term commitment. It includes two hours of weekend jump time, a 20% discount at the cafe, and access to member-only events. However, this plan does not include party discounts or parent jumper benefits.
- Elite Membership: This takes the adventure to the next level with unlimited weekend jump time and a 20% discount on party bookings. Elite members can also enjoy DEFY Nights, special events planned exclusively for members.
- Elite Family Membership: Perfect for families wanting to enjoy DEFY together. It accommodates 4 to 6 family members, offering the same benefits as the Elite Membership. An additional charge allows parents to join in the fun, promoting family bonding through active play.
No matter which plan you choose, DEFY offers flexibility and fun, allowing you to enjoy the park’s activities in a way that best suits your needs and preferences.
Can You Cancel Your DEFY Membership?
You can cancel your DEFY membership at any time after the initial three-month commitment. To avoid additional charges, submit your cancellation request at least three days before the next billing cycle begins. Remember, DEFY reserves the right to cancel memberships if there is any misuse, rule violations, or inappropriate conduct.
How to Cancel DEFY Membership
To cancel your membership, start by filling out the DEFY Membership Cancellation Form. This form serves as your formal request to terminate your membership. Ensure all information is accurate and complete to avoid delays in processing.
Once the form is completed, submit it through the official website or request assistance from customer service. After submission, you will receive email confirmation that your membership has been canceled, ensuring no further charges are applied to your account.
How to Cancel DEFY Membership via Customer Support
Another option for canceling your membership is through DEFY’s Customer Support Service Team. They can guide you through the steps required to effectively cancel your membership. While they may direct you to the official cancellation form, they provide valuable assistance and clarification during the process.
Contacting customer service can also provide information about refund policies and specific questions related to your membership terms. It’s a good idea to contact them ahead of the billing cycle to prevent unexpected charges.
How to Contact DEFY Customer Support Team
There are three main ways to contact DEFY’s Support Team:
- Online Form: Fill out the online form with your details and submit your query. This option is ideal for non-urgent matters requiring detailed responses.
- Phone Support: Call DEFY’s toll-free number at 888-491-5001 for immediate assistance with urgent queries or issues.
- Email: Contact DEFY via email at defyprivacy@defy.com. This method is useful for keeping records of your conversations and attaching relevant documents.
Choose the method that suits your needs best for effective support and resolution of your issues.
How Do I Get a Refund from DEFY?
DEFY’s policy states that all sales, including memberships and online ticket purchases, are final. Once a transaction is completed, it cannot be exchanged or refunded. If you wish to cancel your membership, do so before the next billing cycle begins to avoid additional charges, as DEFY does not refund unused time for processed billing cycles.
Final Words
DEFY is a fantastic destination for those seeking thrill and adventure through trampoline-based activities. However, when the excitement fades, canceling your membership is straightforward using the official cancellation form. DEFY’s Customer Support Service Team is available to assist with any questions or issues during the cancellation process. Once you decide to move on from DEFY, ensure the form is submitted to terminate your billing successfully.
Frequently Asked Questions
Can I cancel my membership in DEFY before meeting the three-month minimum?
No, you cannot cancel your membership before completing the three-month minimum. Cancellation requests during this period will be processed only after the third billing cycle has concluded.
Am I charged after submitting a cancellation request?
If you submit your cancellation request at least three days before the next billing date, no additional charges will apply. Otherwise, you may be charged for another month despite having canceled your membership.
What happens to a member when not used for a month?
DEFY memberships are neither transferable nor refundable. Regardless of usage, you will be charged monthly once subscribed. If you no longer intend to use the membership, cancel after the initial three months to avoid unnecessary charges.
