Just Eat is well-known for satisfying the hunger of many across more than 20 countries. However, if you find yourself in a situation where you mistakenly ordered food due to impatience, you might wonder if you can cancel your Just Eat order.
This guide will explain the process, as we often find ourselves ordering food in the midst of busy schedules or unexpected plans, only to later seek ways to cancel an order.
Just Eat is a popular online food delivery service that connects customers with local restaurants and takeaways. Through their website and app, users can easily browse menus, place orders, and have food delivered right to their doorstep.
With partnerships with a variety of restaurants offering diverse cuisines, from fast food to local favorites, there might be numerous reasons to cancel an order. But the primary question remains: can you cancel a Just Eat order, and if so, how?
Can I Cancel A Just Eat Order Anytime?
Canceling a Just Eat order is possible, but there are certain conditions to be aware of:
- If you decide to cancel your order, it’s advisable to do so as soon as possible. This is because the restaurant may have already started preparing your order or assigned a courier for delivery.
- Canceling an order may result in charges up to the full order value. To avoid any fees, it’s best to cancel promptly after placing the order.
- If you placed the order as a guest, ensure you use the same device and browser for cancellation that you used for ordering. Follow the standard account cancellation steps in this situation.
The cancellation process varies depending on the platform you used to place your order. Below are detailed steps for canceling through different methods.
How To Cancel Just Eat Order via App (iOS and Android)?
The app is a common and preferred way to place orders. Here’s how to cancel an order using it:
Step 1: Open the Just Eat App
- Launch the app by tapping the Just Eat icon.
Step 2: Log Into Your Account
- Make sure you’re logged into the account used for placing the order.
Step 3: Access the “Orders” Section
- Tap the Account icon at the bottom right.
- Scroll to “Your Orders” and tap to view.
Step 4: Find the Order You Want to Cancel
- Check the list of recent orders for the active one marked as Pending, Accepted, or Preparing.
- Tap on the order to see details.
Step 5: Cancel the Order (If Possible)
- If the restaurant hasn’t accepted the order, tap “Cancel Order.”
- Confirm cancellation through the provided instructions.
- A confirmation will be sent via email or app notification.
Step 6: If You Can’t Cancel, Contact Customer Support
- Use the Help or Support section to find your order.
- Start a chat or call support to request cancellation.
- If early enough, customer support may assist with the cancellation.
How To Cancel Just Eat Order via Website?
Canceling through the website involves these steps:
Step 1: Open the Just Eat Website
- Use any web browser to visit the Just Eat website.
Step 2: Log Into Your Just Eat Account
- Click “Sign In” on the homepage.
- Enter your login details and click “Log In.”
Step 3: Access Your Orders
- Click your name or profile icon.
- Select “Your Orders” to see recent and active orders.
Step 4: Locate the Order to Cancel
- Find the order marked as Pending, Accepted, or Preparing.
- Click on it for details.
Step 5: Cancel the Order (If Possible)
- Look for the “Cancel Order” option.
- Cancel and confirm the order cancellation.
- Just Eat will send a confirmation notification.
How To Cancel Just Eat Order Via Calling Just Eat?
If other methods don’t work, calling Just Eat offers direct communication:
- Call Just Eat
- Dial 0208 736 2000 (or check their website for the current number).
- Connect
- Follow prompts to speak to an agent.
- Provide order details and request cancellation.
- Provide Information
- Share restaurant name and order ID with the agent.
- The agent will check if cancellation is possible.
- Wait for Confirmation
- The agent will confirm if the cancellation has been processed or if it’s too late.
How To Cancel Just Eat Order via Restaurant Directly?
If other methods fail, contact the restaurant directly:
Step 1: Find the Restaurant’s Contact Information
- Check the order confirmation email or app notification for contact details.
- Access the Restaurant’s Details on the App or Website
- Use the Just Eat app or website to find the restaurant’s contact info.
- Search Online (If Not Listed)
- Use Google to find the restaurant’s phone number.
Step 2: Call the Restaurant
- Make the Call
- Call promptly to increase cancellation chances.
- Explain Your Situation
- Provide order details including your name, order number, and items ordered.
- Ask About Cancellation Eligibility
- The restaurant will inform you if cancellation is possible based on order status.
Conclusion
Just Eat collaborates with numerous local eateries to provide convenient food ordering options. Once an order is in process, cancellation may be unlikely unless coinciding with similar orders. If app and website attempts fail, calling Just Eat or the restaurant directly might be necessary to request a cancellation.
Frequently Asked Questions
Why Can’t I Cancel My Just Eat Order?
If you cannot cancel, it likely means the order is already prepared and en route, making cancellation unfeasible.
Can I Get A Refund On My Just Eat Order?
For delivered orders with issues, access the help page via your order screen to report problems. You have up to 24 hours to submit a claim, which Just Eat will investigate.
Can Just Eat Drivers Cancel Orders?
Drivers should reject orders upon receipt if cancellation is necessary, as accepting then canceling can delay delivery. Once accepted, orders can be canceled through the Orderpad.
