A recent survey conducted in the U.K. and the U.S. has shown a decline in fitness club memberships, with over 75% of members leaving within 3-4 months. If you’re among this percentage and looking to cancel your PureGym membership, you’re not alone. Many users on platforms like Reddit and Quora report being charged even after cancellation, often due to incorrect cancellation procedures.
Understanding Membership Cancellation
Many people mistakenly believe that stopping the auto-debit option on their credit or debit card is sufficient to cancel their services. However, when this is resumed, all pending charges for services like PureGym can be deducted suddenly. It is essential to formally request service cancellation from your provider to prevent further charges.
Overview of PureGym
PureGym is a popular gym chain in the U.K., known for its flexible membership options, affordability, and accessibility. If you’ve decided to cancel your membership, this guide will walk you through the simple methods for doing so. Additionally, if you’re looking for other fitness club options, some alternatives to PureGym are listed below.
Can I Cancel My PureGym Membership Anytime?
Yes, you can cancel your PureGym membership. Review the following terms and cancellation policies to determine when and how to cancel effectively:
- Timing: Begin the cancellation process at least four working days before your next payment is due to avoid additional charges. Your membership will end the day before your next payment if you follow the procedures below.
- Contract Notice Period: Check your contract for any specific notice period requirements to ensure you submit your cancellation request in time for it to take effect before the next billing cycle.
- Direct Debit Cancellation: You can cancel your membership by terminating your direct debit agreement through your bank. Ensure this is done at least four working days before your next payment is due to prevent further charges. This method should be accompanied by club cancellation.
- Payment Already Charged: If your next payment has already been charged, your cancellation request will be submitted, but the membership will remain active until the next payment due date.
- Fixed-term Membership: For fixed-term memberships, contact PureGym’s member services team for guidance on refund provisions.
- Corporate Membership: Cancel corporate memberships by informing the third party who set it up, typically your employer.
How to Cancel PureGym Membership
Understanding the cancellation process is crucial to ensure a hassle-free experience. Whether you’re switching to a different fitness plan or taking a break, knowing the steps involved will help you avoid unexpected charges.
How to Cancel PureGym Membership from the Website
Cancel your membership through the Member’s Area of the PureGym website by following these steps:
Log In to Your Member’s Area
- Visit the PureGym website and click the login button, usually in the top-right corner.
- Enter your email address and password. If forgotten, use the ‘forgot password’ option to reset it.
Manage Your Gym Pass
- Navigate to ‘Your Gym Pass’ tile on your dashboard.
- Click ‘Manage’ to access membership options.
- Choose ‘Freeze or Cancel Your Membership’ for cancellation options.
Follow Cancellation Instructions
- Review the membership information and terms associated with cancellation.
- Follow on-screen prompts to complete the cancellation, including confirming your decision and providing feedback.
- Receive confirmation on the website and via email.
How to Cancel PureGym Membership via Phone
Contact PureGym’s customer service to cancel your membership by phone. Here’s how:
- Locate the Phone Number: Call PureGym customer support at +44 844 477 0005.
- Call During Business Hours: Make sure to call Monday – Friday, 8 AM-6 PM CS.
- Provide Membership Details: Inform the representative of your cancellation request and provide your full name, membership ID number, and email address.
- Provide the Reason for Cancellation: Offer a valid reason for canceling to expedite the process.
- Request Confirmation: Ask for written confirmation via email or reference number.
- Monitor Your Bank Account: Ensure no additional charges are processed after cancellation.
How to Cancel PureGym Membership In-Person
Cancel your membership by visiting a PureGym club. This method allows for direct interaction with staff to resolve issues in real-time.
Preparing Before You Visit the Club
Gather necessary information:
- Membership Number: Found on your membership card.
- Valid ID: Required for identification, especially if visiting a different club.
- Email Confirmation: Linked to your PureGym account.
- Payment Information: Credit/debit card used for transactions.
Visiting the PureGym Club
- Customer Service or Front Desk Staff: Go to the customer service desk upon arrival and ask for assistance.
- Explain the Situation: Inform the staff about your intent to cancel.
- Provide Your Membership Information: Share your membership number, name, and email address.
- The Front Desk Staff Find Your Details: The staff will verify your membership and inform you of any dues or refunds.
- Confirm the Cancellation: Ensure cancellation and receive an email confirmation.
- Refund (If Applicable): Refunds, if eligible, will take 3-5 business days.
How to Cancel PureGym Membership via Email
Cancel your membership via email by following these steps:
Draft Your Cancellation Email
- Subject Line: Use “Request for Policy Cancellation.”
- Email Body: Include a polite salutation and provide your full name, membership number, billing address, email address, and phone number. Mention the reason for cancellation and request confirmation.
Send the Email
- To: Send to member.services@puregym.com.
- Attachment: Include necessary documents for verification.
Follow Up
- Check for Confirmation: Ensure you receive written confirmation of your cancellation request.
- Monitor Your Accounts: Check bank statements for any further payments.
- Document Everything: Save all email correspondence for your records.
Alternatives to PureGym
If PureGym isn’t meeting your needs, consider these alternatives:
- Planet Fitness: Known as the “Judgment Free Zone,” offers affordable memberships with basic amenities and a casual environment.
- Anytime Fitness: Provides 24/7 access, ideal for busy schedules, with essential equipment for various workouts.
- LA Fitness: Offers a wide range of equipment and amenities, including pools and courts, but at a higher cost.
- Life Time Fitness: Known for premium experiences with extensive classes and luxurious amenities, though more expensive.
Conclusion
There are numerous fitness club options available, each with its pros and cons. When selecting a fitness club, consider factors like location, amenities, and training assistance, especially if you’re new to exercise. This guide aims to simplify the process of canceling a PureGym membership. After cancellation, monitor your bank accounts for a few months to ensure no unauthorized charges.
Frequently Asked Questions
How Long Can You Freeze a PureGym Membership?
PureGym allows monthly membership customers to freeze their membership for up to three months at £6.99 per month. This can be done through the Member’s Area.
What Happens If I Don’t Pay PureGym?
If payments are missed, PureGym will email instructions to make the payment online. Membership is suspended until payments are settled.
How Do I Get Rid of PureGym Joining Fee?
Pause your membership instead of canceling to avoid future joining fees and lock in your current rate.
