How To Cancel Stitch Fix [5 Methods]

People’s demands have led to the emergence of business models that were unimaginable just a few decades ago. A combination of factors such as a variety of options, ease of availability, personal preferences, and convenient doorstep delivery is what makes services like Stitch Fix appealing.

However, when it comes to clothing and accessories, preferences often change, making it necessary to cancel subscriptions, and this post will guide you through the process.

Stitch Fix is a thriving online personal styling service that delivers tailored clothing and accessories based on customers’ preferences, size, and budget.

The company has effectively merged data science with human stylists to curate personalized clothing selections for each customer. However, tastes can evolve, and you may find yourself wanting a change. Fortunately, the process of canceling a Stitch Fix subscription is straightforward.

Our posts are carefully crafted to address the queries of our readers, enabling us to cover every concern you might have. This particular post is designed with the purpose of guiding you through the process of canceling Stitch Fix.

The methods are straightforward and are presented in simple steps below. Make sure to follow them correctly to avoid any unexpected charges. If you’re in search of fresh alternatives for your clothing needs, a few options are provided below.

Can I Cancel Stitch Fix Subscription Anytime?

Yes, you can cancel, but it’s essential to understand a few key terms from Stitch Fix to avoid any unexpected situations:

1. After paying the styling fee for a Fix, the option to cancel on your Fix page becomes visible, as your stylist has already begun working on your selection, making it non-cancellable.
2. If you’ve signed up for automatic deliveries, you’ll need to adjust the frequency of your orders or cancel them entirely. Options include changing from monthly Fix deliveries to every three months or pausing or canceling them altogether.
3. If you’ve already placed an order and paid the styling fee, you cannot cancel it online. Instead, you’ll need to call (method explained below) and submit a request for an exceptional case issue to the Stitch Fix support team.
4. Stitch Fix will retain your data and information even after account cancellation. To fully delete your data, you must directly request removal. Otherwise, data is saved for an undisclosed period according to their privacy policy.

The cancellation process is simple and can be completed in two different ways, as explained in the following steps.

How To Cancel Stitch Fix From Website?

To cancel your Stitch Fix subscription from the website, follow these steps:

1. Log in to Your Account: Go to the Stitch Fix website and sign in to your account.
2. Navigate to “Account Settings”: Once logged in, click on your profile icon or go to “Account Settings.”
3. Disable Automatic Fixes: Under “Manage Fix Frequency” or “Automatic Fixes,” choose to pause or stop receiving automatic shipments to prevent future scheduled Fixes.
4. Cancel Style Pass: If subscribed to the annual Style Pass membership, note that it can’t be refunded, but future renewals can be stopped by contacting Stitch Fix customer service.
5. Confirm Changes: Ensure you’ve confirmed any changes to your subscription to avoid receiving future Fixes.

How To Cancel Your Stitch Fix Subscription Via Mobile App?

The process is simple and similar for both iOS and Android. Follow these steps:

1. Open the Stitch Fix App (iOS or Android).
2. Tap on the profile icon or menu (bottom or top of the screen) to access your account.
3. Select “Account Settings” or “Manage Fix Frequency.”
4. Turn Off Automatic Fixes under “Fix Frequency.”
5. Options for how often you receive Fixes will appear.
6. Select “Pause” or “Turn Off Automatic Fixes” to stop receiving scheduled shipments.
7. Confirm changes to ensure automatic Fixes are canceled.
8. If you have the Style Pass membership, remember that while renewals can be prevented, the membership fee is non-refundable.

How To Cancel Your Stitch Fix Subscription Via Email

If you’re facing complications with the app or website, canceling via email is a quick alternative. Here’s how:

1. Draft the email from your registered email ID.
2. Use the subject line “Cancel subscription,” including your subscription ID and reason for cancellation to expedite processing.
3. Clearly express your concern about canceling in the email body, providing details like your name, billing address, and subscription information.
4. Request a receipt confirmation email and send it to hello@stitchfix.com.

How To Cancel Your Stitch Fix Subscription Via Phone Call?

This method offers one-on-one interaction, allowing you to address doubts directly. Before calling, have your account information ready.

1. Call Stitch Fix customer support at (844) 386-3850 or (415) 882-7765 from your registered mobile number.
2. Once connected, express your desire to cancel your subscription.
3. Provide all required subscription details or account information as requested.
4. Confirm with the customer service agent that your subscription has been canceled and request a confirmation message for future reference.

How To Cancel Your Stitch Fix Subscription Via Web Chat?

Using the live chat option on the official Stitch Fix page is another way to cancel your subscription. Follow these steps:

1. Visit the official Stitch Fix page.
2. Click the “Chat With Us” option in the bottom-right corner.
3. Log in to your account when prompted.
4. Clearly state your request to cancel the Stitch Fix subscription.
5. Provide all required subscription information.
6. Request a confirmation receipt from the representative for your cancellation request.

Alternatives To Stitch Fix Subscription

If you’re seeking alternatives to Stitch Fix, several online personal styling and clothing subscription services offer similar features, such as personalized recommendations and home delivery. These alternatives may vary in price, selection, and approach:

1. Trunk Club (by Nordstrom)
   • Overview: A personal styling service offering high-end brands with customized clothing boxes curated by a stylist.
   • Process: Fill out a style profile, preview and alter selections before shipping.
   • Styling Fee: $25 per trunk, credited toward any item kept.
   • Key Features: Access to premium brands, customized selections, preview and edit options.
2. Wantable
   • Overview: Offers personalized clothing, activewear, and fitness apparel delivered to your doorstep.
   • Process: After a style quiz, receive seven items based on preferences, with easy returns.
   • Styling Fee: $20, applied to any items kept.
   • Key Features: Specialized options for activewear, fitness, and everyday wear.
3. Le Tote
   • Overview: A clothing rental service allowing monthly rentals of clothes and accessories.
   • Process: Select items, wear, and return as desired; purchase at a discount if needed.
   • Subscription Fee: Starts at $59 per month.
   • Key Features: Unlimited clothing swaps, purchase option, flexible rentals.
4. Dia & Co.
   • Overview: A styling service focused on plus-size women offering clothing in sizes 14-32.
   • Process: Receive a box of five items tailored to size and preferences, with easy returns.
   • Styling Fee: $20 per box, credited toward any items kept.
   • Key Features: Plus-size fashion focus, variety of styles and sizes, affordable options.

Conclusion

Understanding your clothing preferences is crucial to avoid frequently subscribing and canceling services. Take the time to identify what you like and dislike in clothing styles, allowing your stylist to cater to your needs effectively.

Frequently Asked Questions

How Do I Return My Stitch Fix?

1. Go to your Orders & Returns page.
2. Click on the item you’d like to return.
3. Select ‘Return’ for the item. Ensure returned items are unworn, in original condition, with packaging and tags intact.

How Do I Cancel Stitch Fix Completely?

1. Log in to your Stitch Fix account on the website.
2. Click “Manage Fix Frequency.”
3. Untick “Save me time by sending Fixes on a schedule” and confirm.
4. Click “Stop receiving Fixes automatically,” then “Continue.”

Why Did Stitch Fix Charge Me $20?

The $20 styling fee is charged when the stylist begins selecting pieces for your Fix, and it’s credited toward any items you choose to purchase.