Every fitness center in the UK seems to claim it’s the most advanced on the planet, offering exclusive and limited amenities. Yet, it’s puzzling why every third cancellation guide involves a fitness club or gym. This time, it’s Village Gym.
During my research, I came across various threads on Reddit and Quora, mostly discussing how to cancel a Village Gym membership. Many members tried different methods and still found themselves being charged, leading to much frustration and confusion.
Village Fitness in Aiken, South Carolina, offers a comprehensive gym experience with group classes, personal training, a heated saltwater pool, and spa services.
They provide a range of classes like Zumba, Pilates, and Spin to cater to diverse fitness needs. So, why would someone want to cancel? Perhaps it’s due to distance, budget constraints, dissatisfaction with amenities, or the search for a better option.
Whatever the reason, this guide aims to help you cancel your Village Gym membership with simple, straightforward steps. While canceling, it’s crucial to understand the important factors involved, which are also listed in this guide.
Additionally, if you’re looking for alternative fitness options after canceling, I’ve provided a few suggestions toward the end of the guide.
Can I Cancel my Village Gym Membership Anytime?
Yes, you can cancel your Village Gym membership, but it’s important to understand the potential fees and charges that may apply. Here are the key factors to consider:
- Initial Cancellation:
If you cancel within 10 days of your start date, a fee will apply, which could be either the joining fee or £15 if no joining fee was applied. - Post-Initial Period:
After the first 10 days, you can cancel according to the terms and conditions in your membership agreement. - Notice Period:
After completing your initial commitment period, a 90-day paid notice is required to avoid fees and cancellation charges. One-month memberships are excluded from this and cannot be canceled. - Monthly Rolling Basis:
For monthly rolling memberships, a 90-day paid notice is mandatory. This period starts on the day you submit a valid termination request and is accepted. For example, if you request termination on April 3rd, your membership will end on July 2nd. - Results Membership:
With a Results membership, notify the gym in the month prior to your last month if you do not wish to continue after your initial commitment period. - Flexible Memberships:
If you do not notify your local Village gym, your membership will continue on a flexible basis, requiring a 90-day paid notice period. - Prepaid Membership:
If you paid in advance, your membership will end automatically on the date specified in your welcome email. The gym will contact you before your end date to discuss renewal options. - Platinum VWorks Members:
Different cancellation terms apply, requiring a 2-month cancellation notice. Refer to your Platinum VWorks membership terms for detailed information. - Policy Discrepancies:
In case of any overlap between Platinum VWorks and Leisure membership terms, Platinum VWorks terms take precedence according to company policy.
How To Cancel Village Gym Membership?
Understanding the terms and policies is crucial before proceeding. There are several ways to cancel your membership, including calling, emailing, or visiting your local Village Gym. Each method is detailed below with simple steps.
How To Cancel Village Gym Membership Via Calling?
Canceling by phone is convenient and can be done from home. Follow these steps:
- Call Village Gym Customer Service:
Dial +44 192 537 7535, the dedicated line for member services and cancellations. - Timing:
Call during business hours: Monday to Friday, 9 AM to 7 PM. They are closed on weekends and bank holidays. - Talk to a Representative:
– Navigate the automated menu to select the option related to cancellations.
– Clearly state your intent to cancel and discuss the process and any requirements. - Provide Account Information:
Have your membership ID, full name, registered email, and billing address ready for verification. - Verification Process:
Answer security questions or provide additional details for identity verification. - Confirm Cancellation and Documentation:
- Request confirmation of cancellation, including the effective date and any further actions.
- Obtain written confirmation via email or postal mail, including:
- Effective Date
- Confirmation Number
- Refund Details (if applicable)
How To Cancel Village Gym Membership Via Email?
Email cancellation offers a documented and clear communication method. Here’s how to do it:
- Draft Your Cancellation Email:
- Subject Line: Use “Request for Account Cancellation.”
- Email Body: Start with “Dear Village Gym Customer Service Team,” and include:
- Full Name
- Membership ID
- Date of Birth
- Address
- Email Address
- Phone Number
- Mention Reason for Cancellation:
Clearly state why you’re canceling, such as moving or finding another option. - Request Confirmation of Cancellation:
Ask for written confirmation of the cancellation, including the effective date and refund details. - Send the Email:
- Email to memberservices@village-hotels.com.
- Attach relevant documents, like a copy of your ID.
- Follow Up:
If no confirmation is received, follow up to ensure your request is processed. - Monitor Your Bank Account:
Check bank statements to confirm no further payments are processed. - Document Everything:
Save copies of email exchanges as proof of cancellation.
How To Cancel Village Gym Membership By Visiting Local Club Location?
Visiting the club allows for direct interaction and immediate resolution of any issues. Here’s how to proceed:
- Prepare Before You Visit:
Bring your membership number, valid ID, registered email, and payment information. - Visit the Village Gym:
Approach the customer service desk or front desk staff. - Explain the Situation:
Clearly state your desire to cancel your membership. - Provide Membership Information:
Share your membership number, name, and email address. - Staff Verification:
The staff will verify your details and inform you about dues or refunds. - Confirm the Cancellation:
Ensure you receive confirmation of the cancellation. - Refund (If Applicable):
Ask about the refund process and timeframe if applicable.
Alternatives To Village Gym Membership
If you’re exploring other fitness options, consider these alternatives based on your budget, fitness goals, and workout preferences:
- Big Box Gyms:
Offer a wide range of equipment and group classes at a reasonable price. - Planet Fitness:
Budget-friendly with a focus on weight training and cardio, plus amenities like tanning beds. - Anytime Fitness:
24-hour access with a variety of equipment and group classes. - Boutique Fitness Studios:
Specialize in specific workouts like yoga or Pilates, offering a more personalized experience.
Conclusion
With numerous gym options available, choosing the right one can be challenging. Many people select a gym based on cost or location, but it’s important to consider amenities and staff support, especially if you’re new to fitness. An improper exercise routine or unsuitable supplements can be harmful, highlighting the need for informed choices.
Frequently Asked Questions
Can I Use My Village Membership Anywhere?
Standard members can use the gym and pool at their designated club. Black card members have access to all Village gym locations.
How To Get Out Of a Village Gym Contract?
After fulfilling the initial commitment, a 90-day paid notice is required. For monthly payments, the notice period starts when the termination request is received.
How To Use Village Gym Hotel Discount?
Log in to your Member Account for Village Rewards. Enjoy a 20% hotel room discount at any of the 33 hotels. Proof of membership is required at check-in, so keep your card handy to avoid full-rate charges.
